arenaliveph Terms & Conditions

For the purposes of these Terms and Conditions, the following definitions apply throughout:

• "arenaliveph" or "the Platform" refers to the online gaming platform operated at arenaliveph.club, including all games, services, and features made available to registered members.
• "We," "Us," or "the Operator" refers to the company operating arenaliveph under PAGCOR licensing.
• "You" or "the Player" refers to any individual who accesses, registers on, or uses the arenaliveph platform in any capacity.
• "Account" refers to the individual member account created upon completing the arenaliveph registration process.
• "Funds" refers to any Philippine Peso (PHP) balance held within your arenaliveph account, including deposited amounts and winnings.
• "Bonus Funds" refers to any credits awarded by arenaliveph through promotions, welcome offers, reload bonuses, or other incentive schemes, which are subject to separate wagering requirements.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and oversees arenaliveph's operations.
• "Wagering Requirement" refers to the number of times a bonus amount must be bet before it becomes eligible for withdrawal.

By accessing the arenaliveph website, creating an account, making a deposit, or participating in any game or promotion offered on the platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the arenaliveph Privacy Policy and any game-specific or promotion-specific rules that may apply.

These Terms constitute a legally binding agreement between you and arenaliveph. If you do not agree with any part of these Terms, you must not create an account or use the arenaliveph platform.

Access to arenaliveph is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, in accordance with the Republic Act No. 9287 and PAGCOR regulations governing casino-style gambling in the Philippines.
• You are physically located in a jurisdiction where online gambling is not prohibited by applicable local law at the time of play.
• You are not an employee, contractor, director, or close relative of any such person associated with arenaliveph or its licensed game providers.
• You have not previously been self-excluded or banned from the arenaliveph platform.

By creating an arenaliveph account, you warrant and represent that you satisfy all eligibility requirements listed above. arenaliveph accepts no liability for any loss resulting from a player misrepresenting their eligibility.

To access the games and services offered by arenaliveph, you must complete the registration process and create an account. The following conditions apply to account registration:

• One Account Per Person: Each individual may hold only one (1) active arenaliveph account. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited. Multiple accounts will be suspended and associated balances may be forfeited.
• Accurate Information: All information provided during registration must be accurate, complete, and current. arenaliveph reserves the right to request verification of any information at any time. Providing false information is grounds for immediate account termination.
• Account Ownership: Accounts are strictly personal and non-transferable. You may not transfer, sell, or assign your arenaliveph account or any funds therein to any third party.
• Contact Information: You are responsible for maintaining current contact details on your arenaliveph account. Important communications, including security alerts and withdrawal notifications, are sent to the email address or mobile number registered on the account.

arenaliveph reserves the right to refuse account registration to any applicant at its sole discretion, without being required to provide a reason.

You are solely responsible for maintaining the confidentiality and security of your arenaliveph account login credentials, including your username, password, and any two-factor authentication codes. The following obligations apply:

• You must not share your arenaliveph login credentials with any other person under any circumstances.
• You are liable for all activity that occurs on your account, including any transactions, bets, or withdrawals made using your credentials.
• If you suspect that your arenaliveph account has been accessed without your authorisation, you must notify arenaliveph immediately via the in-platform live chat or by email to [email protected].
• arenaliveph will not be liable for any loss resulting from unauthorised account access where the Player failed to take reasonable steps to protect their credentials.

arenaliveph facilitates deposits and withdrawals in Philippine Peso (PHP) through the following approved payment methods: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay. The following terms govern all financial transactions on the platform:

Deposits:

• The minimum deposit amount is ₱100 for GCash and PayMaya transactions. Minimum amounts for bank transfers may vary and are displayed at the time of transaction.
• arenaliveph does not charge fees on deposits, though your payment provider may apply their own transaction charges.
• Deposits made via GCash and PayMaya are credited to your arenaliveph account instantly upon confirmation from the payment provider.

Withdrawals:

• The minimum withdrawal amount is ₱200. Maximum withdrawal limits vary by payment method and account tier.
• All withdrawal requests are subject to identity verification. Players must complete Know Your Customer (KYC) verification before their first withdrawal is processed.
• Funds may only be withdrawn to a payment method registered in the same legal name as the arenaliveph account.
• Automated GCash and PayMaya withdrawals under ₱50,000 are typically processed within 15 minutes. Bank transfer withdrawals submitted before 5:00 PM Philippine Standard Time are processed same-day.
• arenaliveph reserves the right to delay or withhold withdrawal processing pending completion of enhanced due diligence, fraud review, or compliance checks.

arenaliveph offers various bonuses and promotions to eligible registered players, including welcome deposit bonuses, weekly reload bonuses, cashback schemes, and referral incentives. The following general terms apply to all bonus offers:

• All bonus offers are subject to specific wagering requirements stated at the time of the offer. Unless otherwise specified, standard wagering requirements are twenty times (20x) the bonus amount before withdrawal eligibility is triggered.
• Bonus funds and winnings generated from bonus funds are not withdrawable until the applicable wagering requirement has been met in full.
• Bonuses may only be redeemed once per player, per household, per IP address, and per payment method unless the promotion terms explicitly state otherwise.
• arenaliveph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Attempting to abuse or exploit a bonus offer — including through coordinated wagering, arbitrage strategies, or the use of multiple accounts — will result in the cancellation of the bonus and may result in account suspension.
• Bonus offers are available to players who are in good standing with arenaliveph and have not violated any provision of these Terms.

arenaliveph is committed to providing a fair gaming environment for all Filipino players. The following terms govern gameplay on the platform:

• All RNG (Random Number Generator) games available on arenaliveph use certified random number generation software that has been independently audited and tested for fairness by third-party laboratories.
• Live dealer games use real physical equipment — cards, roulette wheels, and dice — operated by trained dealers in a studio environment. All live sessions are recorded.
• Published Return-to-Player (RTP) percentages are verified figures based on certified game settings. Actual results may vary in any individual session.
• arenaliveph does not alter RTP settings or game outcomes. Any game malfunction — including software errors or connectivity failures — voids all affected bets. Stakes will be returned to the player's arenaliveph account where technically feasible.
• In the event of a dispute regarding a game outcome, arenaliveph's recorded server-side data shall be the definitive record. Players may request review of a specific round by contacting customer support with the relevant game transaction ID.

The following activities are strictly prohibited on the arenaliveph platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of balances, and referral to the relevant Philippine authorities:

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, or misrepresenting your eligibility to use arenaliveph.
• Collusion: Coordinating with other players to gain an unfair advantage in any game offered on arenaliveph, including but not limited to live dealer games and sports betting.
• Money Laundering: Using arenaliveph to process funds derived from illegal activity. arenaliveph complies fully with Philippine Anti-Money Laundering Act (AMLA) requirements and will report suspicious activity to the appropriate authorities.
• Automated Play: Using bots, scripts, artificial intelligence, or any automated software to play games or interact with the arenaliveph platform without human input.
• Hacking or Exploiting: Attempting to reverse-engineer, hack, or exploit any vulnerability in the arenaliveph platform, its software, or its associated systems.
• Promotional Abuse: Creating multiple accounts or using false information to claim bonuses or promotions multiple times.

arenaliveph is committed to promoting responsible gambling among all Filipino players. We provide the following tools and resources within every account:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their arenaliveph account at any time via account settings. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Limits: Players may set maximum session durations after which they will be automatically logged out of arenaliveph.
• Reality Checks: Optional notifications can be enabled to inform players of their session duration and net activity at regular intervals.
• Self-Exclusion: Players wishing to take a break from arenaliveph may request self-exclusion for periods of 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion requests submitted to arenaliveph support take effect within 24 hours and cannot be reversed during the selected period.

arenaliveph encourages any player who feels that their gambling is no longer enjoyable or is causing financial or personal difficulties to use these tools and seek professional support. Players may also seek assistance from PAGCOR's responsible gaming resources and other Philippine-based support services.

All content on the arenaliveph platform — including but not limited to the brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials — is the intellectual property of arenaliveph or its licensed content providers, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the arenaliveph platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from arenaliveph without explicit written permission from the Operator.

To the fullest extent permitted by applicable Philippine law, arenaliveph and its officers, directors, employees, and licensors shall not be liable for:

• Any direct, indirect, incidental, special, or consequential losses arising from your use of the platform;
• Loss of winnings resulting from platform downtime, connectivity issues, or force majeure events;
• Any unauthorised access to your arenaliveph account resulting from your failure to maintain credential security;
• Decisions made by players in connection with game strategy or wagering amounts.

arenaliveph does not guarantee uninterrupted availability of the platform. Scheduled and emergency maintenance may temporarily limit access. arenaliveph will endeavour to provide advance notice of scheduled downtime where possible.

arenaliveph reserves the right to amend, update, or revise these Terms and Conditions at any time. When material changes are made, arenaliveph will notify registered players via the email address associated with their account and will update the "Last Updated" date at the top of this page.

Your continued use of the arenaliveph platform following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using arenaliveph and may request account closure by contacting customer support.

These Terms and Conditions, together with all related policies and agreements, are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to:

• The PAGCOR Charter and applicable PAGCOR regulations;
• Republic Act No. 9160 (Anti-Money Laundering Act), as amended;
• Republic Act No. 10175 (Cybercrime Prevention Act);
• Republic Act No. 10173 (Data Privacy Act of 2012).

Any dispute arising out of or in connection with these Terms that cannot be resolved through arenaliveph's internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, without prejudice to PAGCOR's regulatory authority over licensed gaming operators.

If you have any questions about these Terms and Conditions, wish to raise a complaint, or need to contact arenaliveph regarding your account, the following support channels are available:

• Live Chat: Available 24/7 directly within the arenaliveph platform. This is the fastest way to reach the support team for time-sensitive matters.
• Email: [email protected] — for non-urgent inquiries, formal complaints, KYC document submission, and written correspondence.

arenaliveph aims to acknowledge all formal written complaints within 48 hours and to provide a resolution within 14 business days. For complaints that cannot be resolved to the player's satisfaction through arenaliveph's internal process, players may escalate to PAGCOR via the regulatory body's official channels.

For matters relating to responsible gaming, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page, which contains additional resources available to Filipino players.