At arenaliveph, your personal data is treated with the same care we put into every other part of the platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold as a Filipino player under the Data Privacy Act of 2012.
These six principles underpin how arenaliveph handles every piece of personal information entrusted to us by Filipino players. Full details are in the policy sections below.
Every arenaliveph session and data transmission is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO.
arenaliveph does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data stays with us.
arenaliveph processes personal data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the National Privacy Commission's implementing rules.
We only collect the personal data that is strictly necessary to operate the platform, comply with PAGCOR requirements, and provide the services you request.
You have the right to access, correct, and delete your personal data held by arenaliveph. Requests are processed within 15 business days of receipt.
Personal data held by arenaliveph is retained only as long as required by law, PAGCOR licensing conditions, or the operational needs of your active account.
arenaliveph ("we," "us," or "the Operator") is committed to protecting the privacy and personal data of all users of the arenaliveph platform, accessible at arenaliveph.club. This Privacy Policy applies to all personal information collected in connection with your use of the arenaliveph website, games, payment services, promotional activities, customer support, and any other services made available through the platform.
This Privacy Policy is issued in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the applicable guidelines of the National Privacy Commission ("NPC"). It should be read together with the arenaliveph Terms and Conditions, which govern the overall use of the platform.
By registering an account, accessing the arenaliveph platform, or otherwise providing personal information to us, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you must not use the arenaliveph platform.
Scope Note: This Privacy Policy covers all personal data processed by arenaliveph in connection with the operation of the platform and does not extend to third-party websites, payment processors, or services that may be accessed via links within the platform. Those third parties operate under their own separate privacy policies.
For the purposes of the Data Privacy Act of 2012, arenaliveph acts as the Personal Information Controller in respect of the personal data it collects and processes in connection with the platform. As the Personal Information Controller, arenaliveph determines the purposes and means of processing personal data submitted by registered players and site visitors.
Certain processing activities — including payment processing via GCash, PayMaya, BPI, BDO, and Metrobank, and certain game delivery functions performed by third-party game providers — are carried out by Personal Information Processors acting on arenaliveph's behalf and under arenaliveph's instruction. These processors are subject to data processing agreements that impose obligations consistent with the DPA.
If you wish to exercise your data rights or have any privacy-related inquiries, you may contact the arenaliveph Data Protection Officer at: [email protected]
arenaliveph collects personal data across the following categories:
1. Identity and Contact Information
2. Financial Information
Card Data: arenaliveph does not store full payment card numbers. All payment card transactions, where applicable, are processed directly by PCI-DSS compliant payment gateways and no card data is retained on arenaliveph servers.
3. Account and Activity Data
4. Technical and Usage Data
5. Communication Data
arenaliveph collects personal data through the following means:
arenaliveph processes your personal data only for specified, explicit, and legitimate purposes. The following table sets out the primary processing activities, their purposes, and the applicable legal basis under the DPA:
| Processing Activity | Purpose | Legal Basis (DPA) |
|---|---|---|
| Account registration and management | Creating and maintaining your arenaliveph member account | Performance of contract |
| Age and identity verification (KYC) | Compliance with PAGCOR age verification and anti-money laundering requirements | Legal obligation |
| Payment processing | Processing deposits and withdrawals via GCash, PayMaya, and bank transfer | Performance of contract |
| Fraud and security monitoring | Detecting and preventing fraud, multi-accounting, and prohibited activities | Legitimate interest / legal obligation |
| Regulatory reporting | PAGCOR compliance reporting and AMLA suspicious transaction reporting | Legal obligation |
| Customer support | Resolving account inquiries, complaints, and disputes | Performance of contract |
| Responsible gaming | Administering deposit limits, self-exclusion, and problem gambling interventions | Legal obligation / legitimate interest |
| Platform improvement and analytics | Understanding platform usage patterns to improve arenaliveph services | Legitimate interest |
| Direct marketing | Sending promotional emails and notifications about arenaliveph offers (opt-in only) | Consent |
Marketing Communications: arenaliveph will only send you promotional communications if you have opted in during registration or via your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your arenaliveph account.
arenaliveph does not sell, rent, or trade your personal data to any third party for their own independent commercial or marketing purposes. We share your personal data only in the following strictly limited circumstances:
No Cross-Border Transfers for Marketing: arenaliveph does not transfer Filipino player data to foreign jurisdictions for marketing purposes. Any international transfers that occur — for example, to game server infrastructure — are subject to appropriate safeguards consistent with DPA requirements.
arenaliveph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the arenaliveph website. We use the following categories of cookies:
You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some arenaliveph platform features. arenaliveph does not use cookies to deliver third-party advertising on its platform.
arenaliveph implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures in place include:
While arenaliveph takes reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, arenaliveph will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
Your Role in Security: You play an important part in keeping your arenaliveph account secure. Use a strong, unique password, do not share your login credentials with others, and enable 2FA in your account settings.
arenaliveph retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, arenaliveph will securely delete or anonymise personal data in a manner that prevents reconstruction or identification.
Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data held about you by arenaliveph. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request."
Request a copy of the personal data arenaliveph holds about you, including how it is being used.
Request correction of any inaccurate or incomplete personal data held in your arenaliveph account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Object to processing based on legitimate interests or for direct marketing purposes. Withdrawal of marketing consent can also be done via account settings.
Request a structured, machine-readable copy of personal data you provided to arenaliveph, where technically feasible.
Seek compensation for actual damages suffered as a result of arenaliveph's inaccurate, incomplete, or outdated personal data, or due to a breach of your data rights under the DPA.
arenaliveph will respond to verified data rights requests within fifteen (15) business days of receipt. We may request proof of identity before processing any request to protect against unauthorised access to your data.
If you are not satisfied with arenaliveph's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The arenaliveph platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations and Philippine gambling law. arenaliveph does not knowingly collect personal data from individuals under the age of 21.
If arenaliveph discovers or is notified that personal data has been collected from a person under the required age, the relevant account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
Parents and guardians who believe that their child may have created an arenaliveph account should contact us immediately at [email protected].
21+ Policy: Access to the arenaliveph platform requires confirmation that the user is at least 21 years old. Age verification is a mandatory step of the registration and KYC process. Providing a false age declaration violates arenaliveph's Terms and Conditions and may have legal consequences.
arenaliveph reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR requirements, our data processing practices, or the services we offer. When material changes are made to this Privacy Policy, arenaliveph will:
Your continued use of the arenaliveph platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should cease using arenaliveph and may request account closure by contacting customer support.
For all privacy-related inquiries, data rights requests, or complaints regarding arenaliveph's handling of your personal data, please contact the arenaliveph Data Protection Officer:
arenaliveph will acknowledge all privacy-related correspondence within 48 hours and provide a substantive response within 15 business days. For complex requests, we may require additional time and will notify you accordingly.
If you believe that arenaliveph has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines. Information about the NPC complaints process is available through the NPC's official government channels.
Helpful Resources: For questions about your arenaliveph account, payment methods, or general platform features, the FAQ page covers the most common topics. For responsible gaming support, visit our Responsible Gaming page.
Join over 500,000 Filipino players on the Philippines' PAGCOR-licensed platform. GCash payments, fast withdrawals, 1,000+ games — and a privacy commitment you can read in full. Must be 21 or older.
arenaliveph processes all personal data in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission. Our privacy practices are reviewed regularly to ensure they remain current with applicable legal and regulatory requirements. For the full legal terms governing your use of arenaliveph, see our Terms & Conditions.
arenaliveph collects identity and age verification data as required by PAGCOR to ensure all players are 21 years of age or older. Underage gambling is illegal in the Philippines. See our Responsible Gaming page.